Amazon settlement could mean money for Florida customers. Here’s how

Floridians who received settlement money from Amazon after last year’s historic settlement might qualify to receive even more.

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The Federal Trade Commission announced Thursday, Sept. 17, that Amazon will “accelerate and expand payments” to eligible consumers under last year’s $2.5 billion settlement. The settlement resolved allegations that Amazon enrolled millions of consumers in Prime subscriptions without their consent and knowingly made it difficult for them to cancel.

This week, the FTC said a federal court approved a joint motion filed by the FTC and Amazon approving measures to accelerate and expand future redress payments to consumers. Under the newly revised order, more consumers will now qualify for refunds from Amazon and the maximum payment cap has been raised from $51 to $200 total.

Here’s everything you should know about the expanded refunds, and how you might qualify.

Why does Amazon owe settlement money?

The FTC claimed in its lawsuit that Amazon engaged in “deceptive Prime enrollment practices” and made it laborious to cancel Prime subscriptions. Officials alleged that Amazon coerced millions of consumers into enrolling in Prime subscriptions, then made those agreements extremely difficult to cancel.

Amazon said in a statement after settlement was announced in 2025 that “it always followed the law” and that it worked “incredibly hard to make it clear and simple for customers to both sign up or cancel their Prime membership.” Amazon agreed to make some changes to its website as a part of the settlement.

According to the FTC, under the September 2025 settlement, Amazon was required to pay up to $1.5 billion in redress to consumers harmed by the company’s deceptive practices in addition to a $1 billion civil penalty. As of September 2026, Amazon has issued more than $845 million in payments to consumers, the FTC said.

Who is eligible to get paid from Amazon’s settlement?

To be eligible for a settlement payment, Amazon customers must have signed up for Prime between June 23, 2019 and June 23, 2025, according to the court order.

Customers are only eligible for payment if they unsuccessfully tried to cancel their Prime subscription, or if they signed up for Prime through what the documents call a “challenged enrollment flow.”

The “challenged” flow means any subscription started through certain pages on Amazon’s website, including the “Universal Prime Decision Page, the Shipping Option Select Page, Prime Video enrollment flow, or the Single Page Checkout,” per the court order.

How will Amazon settlement payments be issued?

All future payments will be distributed automatically, according to the FTC, “eliminating the need for consumers to submit claims or additional paperwork to Amazon.”

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The payments will be made via electronic payment (Venmo or PayPal) or mailed check without requiring consumers to submit claims, respond to notices or complete any forms.

What does the Amazon settlement expansion mean for customers? More customers qualify for refunds

This week, the FTC said a federal court approved a joint motion filed by the FTC and Amazon approving measures to accelerate and expand future redress payments to consumers. Under the revised order, more consumers will now qualify for refunds from Amazon and the maximum payment cap has been raised from $51 to $200 total.

The original order from 2025 required Amazon to pay refunds of up to $51 to consumers who used fewer than 10 Prime benefits during a one-year period. Under the revised order, Amazon will begin issuing automatic payments to millions of additional consumers who used between 11 to 20 Prime benefits in a one-year period.

When will the settlement payments be issued? How much could you receive?

These consumers were not included in the earlier refund payment phases but now will be eligible for automatic refunds starting Oct. 1, 2026.

If consumer-accepted payments do not reach the required threshold by February 2027, Amazon will provide additional automatic payments to consumers who previously received refunds under the settlement, according to the FTC.

Amazon was originally required to pay refunds of up to $51 to qualifying customers. As part of the revised order, consumers who have accepted payments will be eligible to receive an additional $149, for a total of $200. This last round of supplemental payments will start by April 2027 and will also be distributed automatically.

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This article originally appeared on Florida Today: Amazon settlement could mean money for Florida customers. Here’s how

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Reporting by Hana Khalyleh, USA TODAY NETWORK – Florida / Florida Today

USA TODAY Network via Reuters Connect

Copyright Reuters or USA Today Network via Reuters Connect

This story was originally published September 19, 2026 at 12:35 PM.